SMARTORDER QUESTION BANK (40 Questions)

Cosa c’è su questa ruota (40 opzioni)

• Reservation-Why should reservations be recorded accurately?
• Reservation- What is the purpose of making a reservation?
• Reservation- Why should guest information be complete?
• Reservation-Why should contact information be correct?
• Reservation-Why should the arrival date be accurate?
• Reservation-Why should the departure date be accurate?
• Reservation-Why should the number of guests be entered correctly?
• Reservation-Why is the preferred room type important?
• Reservation-Why should special requests be recorded?
• Reservation-Why should you review the reservation before saving it?
• Guest Information-Which guest information is most important to verify first?
• Guest Information-What could happen if the guest's name is entered incorrectly?
• Guest Information-Why should the guest's contact number be updated?
• Guest Information-Why is the guest's email address useful?
• Guest Information-Why should the nationality of the guest be recorded?
• Room Assignment-Why did you choose that room type?
• Room Assignment-Which room would you recommend for a family? Why?
• Room Assignment-Which room is suitable for one business traveler? Why?
• Room Assignment-Why should room preferences be considered?
• Room Assignment-Why should the room match the number of guests?
• Check-in-What does Check-in mean?
• Check-in-What should be verified before checking in a guest?
• Check-in-Why should the reservation be confirmed before Check-in?
• Check-in-What changes after clicking the Check-in button?
• Check-in-Why is a room assigned during Check-in?
• Settlement-What is Settlement?
• Settlement-Why should hotel charges be reviewed before Settlement?
• Settlement-Why should the payment method be confirmed?
• Settlement-Why is an official receipt important?
• Settlement-What happens after Settlement is completed?
• Check-out-Why should Settlement be completed before Check-out?
• Check-out-What does Check-out indicate?
• Check-out-Why should the room status be updated after Check-out?
• Check-out-What should be checked before allowing the guest to leave?
• Check-out-Why is the Check-out process important?
• Professionalism-Why should a Front Office staff communicate politely?
• Professionalism- How should you respond to a guest's special request?
• Professionalism- Why is attention to detail important in Front Office operations?
• Professionalism- What could happen if incorrect information is entered into the PMS?
• Professionalism- What is the most important lesson you learned from using SMARTORDER?