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  • Introduce yourself and tell me why you want to be a team leader?
  • Why should we hire you as a team leader?
  • What skills and qualities are required to become an effective team leader?
  • How will you handle your agents within your first 30, 60 and 90 days?
  • How will you help agents to achieve their goals?
  • How will you handle underperforming agents?
  • What's your edge among the others?
  • What would you do if the agents refused to accept your coaching?
  • What are your strengths and weaknesses?
  • If you will be a team Leader? How will you balance the quality and efficiency of the agents?
  • What is the difference between SME and Team leader?
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